Last Updated: March 11, 2025

The Mobile Car Wash Club ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://themobilecarwash.club (the "Site") and use our mobile car wash scheduling and subscription services (the "Services"). Please read this privacy policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE SITE OR USE OUR SERVICES.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

Personally identifiable information, such as your name, email address, phone number, and address, that you voluntarily provide to us when you register on the Site, book a service, subscribe to a plan, or otherwise communicate with us.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. This does not include your mobile phone number.

Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device. *This is distinct from the use of your mobile number for SMS, detailed below.*

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site or Services to:

• Create and manage your account.
• Process your bookings and payments.
• Schedule and manage your car wash appointments.
• Communicate with you about your bookings, account, or subscription.
• Send you email notifications about your bookings.
• Send you SMS/text message notifications about your bookings (see below).
• Respond to your customer service requests.
• Improve our Services.
• Comply with legal obligations.

SMS/Text Messaging

If you provide us with your mobile phone number, you consent to receive text messages (SMS) from The Mobile Car Wash Club regarding your bookings, appointments, and account. These messages may include confirmations, reminders, updates, and customer service communications. Message and data rates may apply. Message frequency varies. You can opt out of receiving text messages at any time by replying STOP to any message you receive from us. You will receive a single SMS message confirming that you have been unsubscribed. No further messages will be sent to your mobile device, unless initiated by you. For help, reply HELP to any message or contact us directly at info@themobilecarwash.club or 631-268-5661.

We use Twilio as our messaging service provider. We will share your phone number with Twilio solely for the purpose of sending you these SMS messages. We will not share or sell your mobile number with third parties for their own marketing purposes.

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights
  If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers
  We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. As noted above, your mobile phone number for SMS messages will be shared with Twilio, our messaging provider.
• Affiliates
  We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
• Business Partners
  We may share your information with our business partners to offer you certain products, services or promotions. *This does not include your mobile phone number.*
• Other Third Parties
  We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law. *This does not include your mobile phone number.*
• Sale or Bankruptcy
  If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur, and that the transferee may decline honor commitments we made in this Privacy Policy. *This does not include your mobile phone number, except as required by law in such a transfer.*

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

Options Regarding Your Information

Account Information

You may at any time review or change the information in your account or terminate your account by:

• Logging into your account settings and updating your account
• Contacting us using the contact information provided below

Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

• Noting your preferences at the time you register your account with the Site
• Logging into your account settings and updating your preferences.
• Contacting us using the contact information provided below

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

The Mobile Car Wash
76 Patchogue Drive
Rocky Point, NY 11778
631-268-5661
info@themobilecarwash.club